Frequently Asked Questions

What is a custom apparel shop?

A custom apparel shop is a business that specializes in creating personalized or customized clothing items for their customers. These can include t-shirts, hoodies, hats, and more.

What kind of services does AAGS offer?

We offer a variety of services, including graphic design, screen printing, embroidery, and direct-to-garment printing. AAGS specializes in creating personalized or customized clothing items for our customers. These can include t-shirts, hoodies, hats, and more. We print business cards, post cards, flyers, and other printed material. We are also a full-service sign shop offering channel letter signs, yard signs, banners, monument signs and more.

How can I place an order with AAGS?

The best method is to complete our quote request form found on our website. In this form, you can upload any art you already have and let us know what items you are interested in purchasing. You can also email call or visit the shop in person to discuss your project with their team.

Can you help me with graphic design?

Yes, AAGS has in-house graphic designers who can help you create or modify your design. We can also offer advice on design elements like color, font, and placement. We also have a variety of design partners we work with that has the right skillset for the job you need done. We can provide a quote for your art requirements.

What file types do you accept for printing?

The best file types for screenprint, sublimation, and DTF are vector art file. They have .ai, .eps, or .svg at the end. For embroidery we need digitized art, they end in .ofm, .emb, and .dst. Sometimes we are able to print DTF or sublimation from .jpg or .png if they are high resolution (at least 1000 x 1000 pixels).

How long does it take to complete an order?

The turnaround time for a print project can vary depending on the size and complexity of the project, as well as the current workload of the shop. Our standard production is between 7-9 business days but can vary during our peak season of May-October.

Can I request a rush order?

Yes, we offer rush orders for an additional fee. At the bottom of your quote, you will see 3 pricing structures. The Green is for standard production times. Blue and Red are for rush production, which has different fees associated with each level. Be sure to discuss your timeline with the shop when placing your order.

What is a rush fee?

A rush fee is an additional fee charged to prioritize and expedite the production of an order that needs to be completed faster than the normal turnaround time.

Why does AAGS charge a rush fee?

We charge a rush fee because the expedited production process requires additional resources, including overtime wages, priority scheduling, and potentially the acquisition of additional materials. Rush orders can disrupt the normal workflow and require extra attention to ensure that the order is produced to the client's satisfaction within constrained timeframes.

Can you guarantee the delivery date for a rush order?

While we can prioritize and expedite the production of a rush order, we cannot guarantee the delivery date due to factors beyond our control, such as shipping delays or issues with the artwork approval process. However, we will make every effort to meet the agreed-upon delivery date.

What payment options are available at AAGS?

We accept credit cards, debit cards, and cash.

What is the return policy for AAGS?

Unfortunately, we are unable to accept returns on custom decorated items.